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What You Agree to When You Use sweepsgram

These Terms & Conditions form the binding agreement between you and sweepsgram the moment you create an account or access the platform.

Eligibility & state lawAccount rulesPayment terms: PayPal, Venmo, Play+Dispute processTermination rights
sweepsgram What You Agree to When You Use sweepsgram
TERMS CONTACT

Reach Us About These Terms

If something in these Terms is unclear or you want to flag a concern about how a policy applies to your account, our support team can walk you through it. Whether it is a payment dispute involving PayPal or Venmo, an eligibility question tied to your state, or a request to close your account under the termination clause, we handle each case directly. Reach out through the channels below and we will respond with a straight answer.

Team online

Live Chat

Open a chat session from the account menu. Available during posted support hours and routed to agents who can act on your account directly, not just log a ticket.

Email Support

Send your Terms question or account concern to our support address. Include your registered email and the specific clause or transaction in question so we can respond without back-and-forth.

Account Help Center

The Help Center inside your account dashboard holds plain-language breakdowns of key Terms sections, including how withdrawals via Play+ and Venmo are processed under our payment policy.

YOUR ACCOUNT RIGHTS

Data, Security, and Your Policy Rights

These Terms are not just obligations on your side — they set out what we owe you too. From how we store your account data to how you can request changes or close your account, the policy is meant to be readable and enforceable in both directions. Here is how we handle the areas that matter most to your account security and privacy.

Data Retention

We retain your account data for as long as required by applicable law or as necessary to resolve outstanding disputes. You can request a summary of the data we hold by contacting support through the live chat or email channel.

Account Security

Your account is protected with SSL encryption and two-step verification options. If you suspect unauthorized access, contact us immediately — we can lock the account and review recent session activity before any further action.

Cookie Policy

We use cookies to keep your session active, remember your payment method preference between PayPal and Venmo, and measure how the platform performs. You can manage cookie settings in your browser at any time without affecting core account functions.

Requesting Changes

To update your registered name, email, or payout method — including switching between Play+ and PayPal — submit a request through account settings or live chat. Identity re-verification may be required before changes take effect.

Common Questions About These Terms

The questions below cover the Terms points we hear about most often — eligibility, payment rules, account suspension, and how to exercise your rights under this agreement. If your question is not covered here, live chat or email support can help.

Access depends on state law. If your state does not permit this type of platform, these Terms prohibit you from creating or using an account, and we may close one opened in violation of that restriction.

We post updates to the Terms on this page with an updated effective date. Continuing to use your account after the posted date means you accept the revised Terms, so we recommend checking back periodically.

Pending withdrawals are reviewed during any suspension. If your account is suspended for a Terms violation, payouts may be held until the review is complete. We will communicate the timeline through your registered email.

Submit a closure request via live chat or email. We will process it after confirming your identity. Any pending Play+ or Venmo withdrawal already in the queue will be completed before the account is closed.

We retain transaction records and identity verification data for the period required by applicable state law. You can request a copy of your data after closure by contacting support with your registered email address.

Contact support via live chat or email with your transaction ID and a description of the issue. We aim to acknowledge disputes promptly and will explain the resolution process based on the specific payment method involved.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.