Reference

How sweepsgram Handles Your Personal Information

This Privacy Policy covers what we collect when you open an account, make a deposit through PayPal, Venmo, or Play+, and use our lobby — and exactly how that data is stored, used, and protected.

Account data you controlPayPal, Venmo, Play+ handled securelyNo data sold to third partiesRequest or delete your info anytimeState-law eligibility applies
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sweepsgram How sweepsgram Handles Your Personal Information
PRIVACY CONTACT

How to Reach Us About Your Privacy

If you have a question about how we handle your data, want to update the information on your account, or need to submit a formal data request, our support team is the right starting point. You can reach us through live chat inside the lobby, by email, or through the account help section on your profile page. We aim to respond to all privacy-related requests within the timeframe required by applicable state law.

Team online

Live Chat

Open the chat window from any page inside the lobby. A support agent can log a data request or escalate it to our privacy team on your behalf.

Email Support

Send your request to our support address listed in the account help section. Include your registered email so we can verify your identity before acting.

Account Help Page

Your profile settings include a privacy and data section where you can review stored details, update contact information, and submit a deletion request directly.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are not afterthoughts in how we operate the platform. Below are the four practices that shape how your data moves through sweepsgram — from the moment you log in on your phone to the moment a PayPal withdrawal clears your account.

Encryption in Transit and at Rest

All data sent between your device and our servers travels over SSL. Stored account data, including payment confirmation records for PayPal and Venmo transactions, is encrypted at rest using industry-standard methods.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time without affecting your account balance or transaction history.

Data Retention Periods

Account records are kept for as long as your account is active and for the period required under applicable state law after closure. Payment confirmation tokens tied to Play+ and PayPal transactions follow the retention schedule set by our payment processors.

Who Can Access Your Data

Internal access is limited to staff with a documented need — support agents handling your ticket, compliance staff running identity checks, and engineers resolving account-level bugs. We log internal access events for audit purposes.

Common Questions About Your Privacy at sweepsgram

These are the questions we get most often about data, account privacy, and your rights as someone using sweepsgram where state law permits access. If your question isn't covered here, live chat or email support can connect you with a direct answer.

We collect your name, email address, date of birth, and identity-verification documents required under applicable state rules. Device and session data is also logged to protect your account from unauthorized access.

No. When you deposit through PayPal or Venmo, the transaction is handled by our payment processor, which returns a confirmation token to us. We never store your full PayPal or Venmo credentials on our servers.

Yes. Submit a data-access request through the account help page or by emailing support with your registered email address. We will verify your identity and respond within the timeframe required by applicable state law.

Send a deletion request via the privacy section in your account settings or through email support. Some records may be retained as required by law, but we will confirm exactly what is deleted and what must be kept.

We do not sell or rent your personal data. Third-party sharing is limited to identity-verification partners, payment processors handling PayPal, Venmo, and Play+ transactions, and fraud-prevention services under formal data agreements.

Log in and go to your account profile page. Most contact details can be updated directly there. For changes to identity-verification documents, contact support through live chat so we can guide you through the re-verification step.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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