Reference

Identity Verification for Your Account

One name has to line up across three things — your account, the photo ID you carry, and the PayPal, Venmo or Play+ account funding it.

Government IDName MatchLiveness SelfieState EligibilityWallet Lock
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sweepsgram Identity Verification for Your Account
HOW WE HANDLE ID

How Your Documents Are Kept

We ask for the smallest set of documents a check needs: one photo ID, one liveness selfie, and the name behind the funding account. Uploads travel encrypted from your device, and only the team working your check can open them. Nothing gets sold, and nothing gets passed around; documents stay filed against your account. If a decision goes against you, ask in live chat and a person looks again, and you can send clearer images to the same case.

Encrypted Upload

Your ID photo and selfie travel over an encrypted connection and land in your account file, not in an open folder that anyone on the team can browse through.

Few Eyes Only

Only staff handling identity checks can open a document, and each time someone does, it is logged. A driver's license stays as private as your payment details.

Same Name, Both Sides

We check the name on your ID against the name on your PayPal, Venmo or Play+ account. When those match, the manual step drops away for later cash-outs.

A Second Look

A document we could not read can be sent again with better light or a different government ID. Ask in live chat and we reopen the same case for you.

sweepsgram How sweepsgram Runs Identity Checks

How sweepsgram Runs Identity Checks

Verification starts the moment you connect a payment method, because we match your legal name and date of birth before any money moves. You type your name exactly as it reads on your driver's license, state ID or passport, then add your home address. Next comes a color photo of that document and a short liveness selfie, taken straight from your phone's

camera — players in Denver do both on the same screen they deposit from. Our system reads the document text and lines it up against the name on your PayPal, Venmo or Play+ account. Everything you send stays filed with your account. Glare, a cropped edge or a nickname on a payment account causes most of the delays.

  • Legal name entry
  • Address confirmation
  • ID photo upload
  • Liveness selfie
  • Payment name match
HELP WITH CHECKS

Where sweepsgram Support Steps In

A stalled check is usually something small: glare across your ID, a name that doesn't line up, an address you changed after moving. Rather than wait on an email, open live chat from your account menu and tell us which step failed. We see the same status you do and can point at the exact field that needs work. Re-upload from the screen you started on, on your phone or on a computer at home, and the check continues without a new account case.

Live Chat Open chat from your account menu and name the step that failed on you. Our team sees the same check status you do, so you get a plain answer about what the document needs.
Re-Upload Help If a photo came out too dark or cropped, we tell you which corner to catch next time. Lay the ID flat, use daylight, and keep all four edges inside the frame.
Payment Name Match Nicknames break the match. Send from a PayPal, Venmo or Play+ account registered to your legal name, and if you cannot, chat with us before your first cash-out.

Identity Terms in Plain English

These are the words that show up on a verification screen, spelled out the way we use them with American accounts. Read them once and the prompt feels less like paperwork. Every term below feeds one question: is the person holding this account the person named on the ID and on the payment method behind it?

What does KYC mean here?

KYC is shorthand for know your customer — the identity check we run before your first cash-out, covering your legal name, date of birth, home address and a government photo ID.

What is a name match?

A name match means the legal name on your account, your photo ID and your funding account all line up. A nickname or a maiden name on any one of the three breaks it.

What is a liveness selfie?

A liveness selfie is a short camera take you do during the check, used to confirm a real person is holding the ID rather than a printed copy of someone else's.

What counts as source of funds?

Source of funds is the account your money comes from — a PayPal balance, a Venmo account, a Play+ prepaid card or an online banking transfer — and it has to sit in your own name.

What does state eligibility mean?

State eligibility means we can only open and verify accounts where local law permits. The address on your account decides whether we can finish the check and switch on real play.

What is a document resubmission?

A resubmission is sending a clearer photo or a different government ID after we could not read the first one. The check carries on against the same account rather than restarting.

Check Questions, Answered Straight

Most of what lands in live chat about verification comes down to timing, documents and money. Below are the six we answer most often, written the way we would say it out loud. Every answer applies to accounts opened in eligible states, and nothing here overrides a check that state law requires us to run. If your situation is not covered, chat opens from your account menu and a person picks it up.

One government photo ID — a driver's license, state ID or passport — plus a short liveness selfie, your legal name, date of birth and home address. That is the full list for most accounts.

You can set up your wallet and connect PayPal, Venmo or Play+ while the check runs. Moving money out waits until the identity step clears, and that rule holds for every account.

Because a mismatched name is one of the main ways stolen money moves. When your PayPal or Venmo account carries your legal name, we can confirm the wallet really belongs to you.

We tell you which part we could not read — usually glare across the plastic or a cropped edge. Take the photo again in daylight with all four corners visible and send it back through the same screen.

Yes, if the address on your account changes, because eligibility is set by state law. Update your address, send a document that shows it, and we run the identity step again.

The whole lobby: slots such as Touchdown Treasure and Midnight Rapid Play, Live Dealer Roulette and Jackpot Bingo, plus sportsbook markets across NFL football, the NBA, MLB and college football, with same-game parlays and player props.
Reference

Identity Verification Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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